Rubbish Removal FAQs
Frequently asked questions, help and advice

If you have any questions about our rubbish removal service, then take a look at our FAQs. If you can't find the answer to your questions, don't hesitate to contact us.

COVID-19 UPDATE

We are 100% operational at the moment and are continuing to monitor government guidance. You can read more about what precautions we and our suppliers are taking to ensure your safety here.

Firstly, we would like to wish that all customers, staff, family and friends stay safe and well during this challenging period.

The current situation is having an impact on service levels in some areas of the country. Please take note of the below and contact us should you have any queries.

Please allow some flexibility around collection slots. We will endeavour to collect your waste within your chosen time slot however, in some rare cases, the collection may fall outside of these times.

Kind Regards
The WasteOnline Team

Van Sizes

Approximate Sizes
Capacity Yards³ Weight Holds Load Time
Small Quarter Load 4 Up to 250kg 25-30 bin bags 15 minutes
Medium Half Load 7 Up to 500kg 45-55 bin bags 30 minutes
Large Full Load 14 Up to 1 Tonne 90-100 bin bags 45 minutes

Can I add additional items?

We have five different items that you can add to your order on our rubbish removal service, with each one charged at an additional cost per item. Due to the difficulty of recycling these items, the process of disposing of them has a higher cost. Once added, these items form part of your load size and weight limit.

Extra Item(s) Quarter Half Full Price
Mattresses 1 Up to 2 Up to 3 £20 per item
Undercounter Fridge 1 Up to 2 Up to 3 £36 per item
TV’s / Monitors Up to 3 Up to 3 Up to 3 £15 per item
Fluorescent Tubes Up to 5 Up to 5 Up to 5 £4 per item
Tyres Up to 4 Up to 4 Up to 4 £10 per item

How heavy can my waste be?

Rubbish removal services are tailored towards lightweight bulky waste. When loading your waste, please consider the maximum waste capacity of the vehicle. The following weight capacity limits must be adhered to:

  • Quarter Load: 250kg Maximum Limit

  • Half Load: 500kg Maximum Limit

  • Full Load: 1 Tonne Maximum Limit.

Please note: Our rubbish removal service is for MIXED WASTE only. Inert Waste and Garden Waste are too heavy for the capabilities of a van. If you need to dispose of these waste streams, a skip is the best suited option. 

Access to park and load

When booking a rubbish removal, please ensure that the vehicle has somewhere safe to park that is within a reasonable distance to where the waste will be loaded from. Our suppliers can park on the road without a permit, providing it will not block access, and there are no parking charges to do so.

Our service includes labour, in order for our driver to load your waste safely, please ensure there is clear access with no obstacles between the location of the waste and the vehicle. If our drivers are unable to park safely with clear access to your waste, it may result in a wasted journey charge.

What vehicle will collect my waste?

Our registered suppliers have a range of vehicles suitable for our rubbish removal service, which consist of Sprinter vans, caged vans and Luton style vans. All the vehicles used are suitable for any load size, so the vehicle used doesn’t affect the cost of the service that you pay for.

In some instances your van may already contain waste. Please be assured that there will still be sufficient space for the load size you have requested.

My Account - FAQs

Managing your order

Whilst placing your first order, you will be guided to create a WasteOnline account. From here you can amend current orders.

If you need to make any changes to your order, you can do so in the 'My Account' section.

If you wish to cancel your rubbish removal, you have up until 10am the day before your collection date booked. This can be done in the ‘My Account’ section. Any cancellations after this time may still incur a charge.

In the event of any changes to your order, we will notify you via email and/or text.