If you have any questions about our rubbish removal service, then take a look at our FAQs. If you can't find the answer to your questions, don't hesitate to contact us.
Van SizesApproximate Sizes
|Small Quarter Load||4||Up to 250kg||25-30 bin bags||15 minutes|
|Medium Half Load||7||Up to 500kg||45-55 bin bags||30 minutes|
|Large Full Load||14||Up to 1 Tonne||90-100 bin bags||45 minutes|
Can I add additional items?
We have five different items that you can add to your order on our rubbish removal service, with each one charged at an additional cost per item. Due to the difficulty of recycling these items, the process of disposing of them has a higher cost. Once added, these items form part of your load size and weight limit.
|Mattresses||1||Up to 2||Up to 3||£20 per item|
|Undercounter Fridge||1||Up to 2||Up to 3||£36 per item|
|TV’s / Monitors||Up to 3||Up to 3||Up to 3||£15 per item|
|Fluorescent Tubes||Up to 5||Up to 5||Up to 5||£4 per item|
|Tyres||Up to 4||Up to 4||Up to 4||£10 per item|
How heavy can my waste be?
Rubbish removal services are tailored towards lightweight bulky & green waste. When loading your waste, please consider the maximum waste capacity of the vehicle. The following weight capacity limits must be adhered to:
Quarter Load: 250kg Maximum Limit
Half Load: 500kg Maximum Limit
Full Load: 1 Tonne Maximum Limit.
Please note: Our rubbish removal service is for MIXED WASTE only. Inert Waste too heavy for the capabilities of a van*. If you need to dispose of these waste streams, a skip is the best suited option.
*Some soil can be taken by our van collections as long as it is placed in secured bags. We can only take a maximum of four soil bags & they must not exceed the weight limit of the collection.
Access to park and load
When booking a rubbish removal, please ensure that the vehicle has somewhere safe to park that is within a reasonable distance to where the waste will be loaded from. Our suppliers can park on the road without a permit, providing it will not block access, and there are no parking charges to do so.
Our service includes labour, in order for our driver to load your waste safely, please ensure there is clear access with no obstacles between the location of the waste and the vehicle. If our drivers are unable to park safely with clear access to your waste, it may result in a wasted journey charge.
What vehicle will collect my waste?
Our registered suppliers have a range of vehicles suitable for our rubbish removal service, which consist of Sprinter vans, caged vans and Luton style vans. All the vehicles used are suitable for any load size, so the vehicle used doesn’t affect the cost of the service that you pay for.
In some instances your van may already contain waste. Please be assured that there will still be sufficient space for the load size you have requested.
Managing your order
Whilst placing your first order, you will be guided to create a WasteOnline account. From here you can amend current orders.
If you need to make any changes to your order, you can do so in the 'My Account' section.
If you wish to cancel your rubbish removal, you have up until 10am the day before your collection date booked. This can be done in the ‘My Account’ section. Any cancellations after this time may still incur a charge.
In the event of any changes to your order, we will notify you via email and/or text.