RUBBISH REMOVAL FAQS
Frequently asked questions - Rubbish Removal

If you have any questions about our rubbish removal service, then take a look at our FAQs. If you can’t find the answer to your questions, don’t hesitate to contact us.

COVID-19 UPDATE

We are 100% operational at the moment and are continuing to monitor government guidance. You can read more about what precautions we and our suppliers are taking to ensure your safety here.

Firstly, we would like to wish that all customers, staff, family and friends stay safe and well during this challenging period.

The current situation is having an impact on service levels in some areas of the country. Please take note of the below and contact us should you have any queries.

Please allow some flexibility around collection slots. We will endeavour to collect your waste within your chosen time slot however, in some rare cases, the collection may fall outside of these times.

Kind Regards
The WasteOnline Team

Van Sizes

Approximate Sizes
CapacityYards³ Weight HoldsLoad Time
Small Quarter Load 4Up to 250kg25-30 bin bags15 minutes
Medium Half Load 7Up to 500kg 45-55 bin bags30 minutes
Large Full Load 14Up to 1 Tonne90-100 bin bags45 minutes

What cannot go in our Vans?

Our vans are used for lightweight household and garden waste. Listed below are a number of common waste streams that are not accepted in your van.

  • Inert Waste (Bricks, Rubble, Concrete)*
  • Plasterboard
  • Gas Bottles & Cylinders
  • Asbestos
  • Batteries
  • Clinical Waste
  • Hazardous Waste (Paint Tins, Oils, Petrol, Diesel, Aerosols & Mastic Tubes)
  • Freezers, Large Fridges & Other Electrical Waste (Microwaves & Kettles)
  • Food or Food Contaminated Packaging
  • More than 1 Roll of Carpet
  • Large Tree Trunks
  1. Inert Waste (Bricks, Rubble, Concrete)*

    Inert waste is waste which is neither chemically nor biologically reactive and will not decompose or only very slowly. Examples of this are sand and concrete.

  2. Plasterboard

    In 2009 a change to regulations dictating how we dispose of plasterboard was implemented, this means the disposal of gypsum which is the main raw material of plasterboard could no longer be mixed with biodegradable waste.

  3. Gas Bottles & Cylinders

    Although the components of gas bottles & cylinders are highly recyclable, the hazards associated with them prevent them from being able to be safely disposed of via our suppliers. This waste must be disposed of by a hazardous waste specialist.

  4. Asbestos

    Asbestos is classed as hazardous waste falling under The Control of Asbestos Regulations 2012. Due to the risk associated to asbestos, it requires specialist handling and disposal. If you want to dispose of asbestos please seek guidance from a local specialist.

  5. Batteries

    The Waste Batteries & Accumulators Regulations 2009 was introduced for guidance around handling, treatment and disposal. Distributers (such as supermarkets) of small batteries are obligated under the regulation to also provide disposal for domestic in stores. The type and quantity of battery that you wish to dispose of will dictate the necessary handling and disposal process, please obtain further guidance.

  6. Clinical Waste

    Clinical waste is always deemed hazardous due to the nature of what it contains. Clinical waste includes any waste associated with human/animal health or waste from laboratories.

  7. Hazardous Waste (Paint Tins, Oils, Petrol, Diesel, Aerosols & Mastic Tubes)

    Waste that is considered hazardous under environmental legislation containing substances potentially harmful to health are also prohibited from your skip. There is a variety of options available locally depending on the type of wastes you wish to dispose of.

  8. Freezers, Large Fridges & Other Electrical Waste (Microwaves & Kettles)

    The WEEE Directive (Waste Electrical and Electronic Equipment) was set up to better manage electrical waste within the waste industry. Should your waste item/s have a crossed out wheelie bin symbol, or in simple terms requires electricity to operate, please take to your household recycling centre and if you’re a business or other user (such as a school or hospital), please contact a specialist disposal company in the area

  9. Food or Food Contaminated Packaging

    Food waste requires separate collection & treatment to prevent it from contaminating other, recyclable wastes. For this reason, we are unable to collect food or food contaminated packaging.

  10. More than 1 Roll of Carpet

    Most suppliers will accept 1x roll/room of carpet. If there are additional quantities of this waste type we must check with the supplier before booking. Additional charges may apply.

  11. Large Tree Trunks

*Waste types accepted by our skip hire service.

Can I add additional items for waste collection?

We have five different items that you can add to your order on our rubbish removal service, with each one charged at an additional cost per item. Due to the difficulty of recycling these items, the process of disposing of them has a higher cost. Once added, these items form part of your load size and weight limit.

Extra Item(s) QuarterHalfFullPrice
Mattresses1Up to 2 Up to 3 £30 Per Item
Undercounter Fridge 1Up to 2 Up to 3 £72 Per Item
TV’s / Monitors Up to 3 Up to 3 Up to 3 £18 Per Item
Fluorescent Tubes Up to 5 Up to 5 Up to 5 £5 Per Item
TyresUp to 4 Up to 4 Up to 4 £12 Per Item

How heavy can my waste be?

Rubbish removal services are tailored towards lightweight bulky & green waste. When loading your waste, please consider the maximum waste capacity of the vehicle. The following weight capacity limits must be adhered to:

  • Quarter Load: 250kg Maximum Limit
  • Half Load: 500kg Maximum Limit
  • Full Load: 1 Tonne Maximum Limit.

Please note: Our rubbish removal service is for MIXED WASTE only. Inert Waste too heavy for the capabilities of a van*. If you need to dispose of these waste streams, a skip is the best suited option.

*Some soil can be taken by our van collections as long as it is placed in secured bags. We can only take a maximum of four soil bags & they must not exceed the weight limit of the collection.

Access to park and load

When booking a rubbish removal, please ensure that the vehicle has somewhere safe to park that is within a reasonable distance to where the waste will be loaded from. Our suppliers can park on the road without a permit, providing it will not block access, and there are no parking charges to do so.

Our service includes labour, in order for our driver to load your waste safely, please ensure there is clear access with no obstacles between the location of the waste and the vehicle. If our drivers are unable to park safely with clear access to your waste, it may result in a wasted journey charge.

What vehicle will collect my waste?

Our registered suppliers have a range of vehicles suitable for our rubbish removal service, which consist of Sprinter vans, caged vans and Luton style vans. All the vehicles used are suitable for any load size, so the vehicle used doesn’t affect the cost of the service that you pay for.

In some instances your van may already contain waste. Please be assured that there will still be sufficient space for the load size you have requested.

My Account - FAQs

Whilst placing your first order, you will be guided to create a WasteOnline account. From here you can amend current orders.

If you need to make any changes to your order, you can do so in the ‘My Account’ section.

If you wish to cancel your rubbish removal, you have up until 10am the day before your collection date booked. This can be done in the ‘My Account’ section. Any cancellations after this time may still incur a charge.

In the event of any changes to your order, we will notify you via email and/or text.