RUBBISH REMOVAL FAQS
Frequently asked questions - Rubbish Removal

If you have any questions about our rubbish removal service, then take a look at our FAQs. If you can’t find the answer to your questions, don’t hesitate to contact us.

Van Sizes

Approximate Sizes

What cannot go in our Vans?

  • Upholstered seating that may contain POPs
  • Hazardous Wood Waste
  • Inert Waste (Bricks, Rubble, Concrete)*
  • Gas Bottles & Cylinders
  • Asbestos
  • Batteries
  • Clinical Waste
  • Hazardous Waste (Paint Tins, Oils, Petrol, Diesel, Aerosols & Mastic Tubes)
  • Freezers, Large Fridges & Other Electrical Waste (Microwaves & Kettles)
  • Food or Food Contaminated Packaging
  • More than 1 Roll of Carpet
  • Large Tree Trunks
  • Hazardous Wood Waste
  1. Inert Waste (Bricks, Rubble, Concrete)*

    Inert waste is waste which is neither chemically nor biologically reactive and will not decompose or only very slowly. Examples of this are sand and concrete.

  2. Gas Bottles & Cylinders

    Although the components of gas bottles & cylinders are highly recyclable, the hazards associated with them prevent them from being able to be safely disposed of via our suppliers. This waste must be disposed of by a hazardous waste specialist.

  3. Asbestos

    Asbestos is classed as hazardous waste falling under The Control of Asbestos Regulations 2012. Due to the risk associated to asbestos, it requires specialist handling and disposal. If you want to dispose of asbestos please seek guidance from a local specialist.

  4. Batteries

    The Waste Batteries & Accumulators Regulations 2009 was introduced for guidance around handling, treatment and disposal. Distributers (such as supermarkets) of small batteries are obligated under the regulation to also provide disposal for domestic in stores. The type and quantity of battery that you wish to dispose of will dictate the necessary handling and disposal process, please obtain further guidance.

  5. Clinical Waste

    Clinical waste is always deemed hazardous due to the nature of what it contains. Clinical waste includes any waste associated with human/animal health or waste from laboratories.

  6. Hazardous Waste (Paint Tins, Oils, Petrol, Diesel, Aerosols & Mastic Tubes)

    Waste that is considered hazardous under environmental legislation containing substances potentially harmful to health are also prohibited from your skip. There is a variety of options available locally depending on the type of wastes you wish to dispose of.

  7. Freezers, Large Fridges & Other Electrical Waste (Microwaves & Kettles)

    The WEEE Directive (Waste Electrical and Electronic Equipment) was set up to better manage electrical waste within the waste industry. Should your waste item/s have a crossed out wheelie bin symbol, or in simple terms requires electricity to operate, please take to your household recycling centre and if you’re a business or other user (such as a school or hospital), please contact a specialist disposal company in the area

  8. Food or Food Contaminated Packaging

    Food waste requires separate collection & treatment to prevent it from contaminating other, recyclable wastes. For this reason, we are unable to collect food or food contaminated packaging.

  9. More than 1 Roll of Carpet

    Most suppliers will accept 1x roll/room of carpet. If there are additional quantities of this waste type we must check with the supplier before booking. Additional charges may apply.

  10. Large Tree Trunks

  11. Upholstered seating that may contain POPs

    Most suppliers will accept soft furnishings however due to a change in legislation in 2023 on how upholstered seating can be disposed of the following items may not always be accepted in our mixed waste skips: sofas, sofa beds, armchairs, kitchen and dining room chairs, stools and foot stools, home office chairs, futons, bean bags, floor and sofa cushions. Please let us know upon ordering to see if we can accommodate the removal of these items.

  12. Hazardous Wood Waste

Due to a change in legislation from 1st September 2023, the following wood waste items from any building which is Pre 2007 may be charged additional or rejected if they are placed in a skip/van collection or bag.

  • Barge Boards, External Fascias, Soffit Boards, External Joinery, External Doors, Roof Timber, Tiling Cladding, Tiling Battens, Timber Frames, Timber Joists

 

*Waste types accepted by our skip hire service.

My Account - FAQs

Whilst placing your first order, you will be guided to create a WasteOnline account. From here you can amend current orders.

If you need to make any changes to your order, you can do so in the ‘My Account’ section.

If you wish to cancel your rubbish removal, you have up until 10am the day before your collection date booked. This can be done in the ‘My Account’ section. Any cancellations after this time may still incur a charge.

In the event of any changes to your order, we will notify you via email and/or text.

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